Escalating free months — historically up to 12 months free
The website cancel flow escalates from a savings pitch to offers of free membership months. A staff tester who kept declining reported the best offer as a full year with no membership fees; a more recent member review reports being offered two months free when trying to cancel.
- Where it appears
- Online cancel flow / chatbot, after selecting a cancel reason and declining the Savings Guarantee pitch; offers escalate as you keep declining
- Fine print
- Not shown to all accounts and clearly A/B-tested; the full-free-year ceiling was documented in 2023, while more recent reports mention smaller free-month offers. Annual members appear to see the richest offers.
Sources: Subscriboxer (2023-07-20) · Thingtesting (2026 (review date not shown in snippet))